Returns & Exchanges

At Bici, we want you to be completely satisfied with your purchase, which is why we offer a 30-day return policy for all items in their original condition. Whether you need a different size or a full refund, our team is here to ensure a smooth and hassle-free experience.

1

Initiate Your Request

Visit our online returns portal with your order number and email address to select the items you wish to send back.

2

Print Your Label

Once approved, download and print the prepaid shipping label provided via email and securely package your items.

3

Ship Your Package

Drop off your package at any authorized carrier location and keep your tracking receipt for reference.

4

Receive Your Refund

After our warehouse inspects the returned goods, your refund or exchange will be processed within 5 to 7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing