Frequently Asked Questions
Everything you need to know about shopping with Bici
What are your shipping options and delivery times?
We offer standard and expedited shipping. Standard delivery typically takes 3-5 business days, while expedited shipping arrives within 1-2 business days. Tracking information is sent via email as soon as your order departs our warehouse.
How do I return or exchange an item?
We offer a 30-day return policy for all unused items in their original packaging. To initiate a return or exchange, please visit our Returns Portal or contact our support team to receive a prepaid shipping label.
What payment methods do you accept?
Bici accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer flexible financing options through Klarna and Afterpay.
How can I track my order status?
Once your order is placed, you will receive a confirmation email. When the order ships, a second email containing a unique tracking link will be sent, allowing you to monitor your package's progress in real-time.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. International shipping rates and delivery times vary by location and are calculated at checkout. Please note that customs duties may apply depending on your country's regulations.
Is my personal and payment information secure?
Absolutely. We use industry-standard SSL encryption to protect your data. Your payment information is processed through secure gateways and is never stored on our servers.